For us, customer experience is not an afterthought – it is our guiding principle. We keep your business and brand at the forefront of everything we do. If you have been in the contact center business you know that there are hundreds of companies who say they are the “best” but in truth they turn out to just be average at best or worse. We are different from the pack. It’s the difference in our size, people, principles, process and technology that make us an optimal choice.

Having once been a start-up company ourselves, we understand that brands need more than just a standard experience. In the world of outsourcing solutions, one size does not fit all. Companies need a contact center that is the “right fit” for their organizational style, strategy, budget and brand. Creating the best customer experience begins with evaluating if our solutions are the most effective option for a prospective partner. By conducting thorough discovery before any contract is signed or project is started, we first make sure that we are the right fit Customer Experience Center for your company. Our evaluation methods, research and partner selection process brings through a select group of companies to focus on and dedicate our talent and resources too. Our goal has never been to be the biggest contact center or have the most amount of “seats” around the globe, there are plenty of call center providers who want to corner that market. Our goal has simply been to offer the best customer experience on every connection we make and to do that we have to be dedicated, committed and focused on you.

We utilize some of the most advanced contact center technology platforms in the industry to provide the foundation required for our highly personalized integration approach. This allows clients to make business critical-decisions based on intelligent data and crucial customer feedback. The results – from new product offerings to enhanced services – ignite year-over-year customer growth and enhanced brand awareness.

Our value separators are shown through our data analytics and voice of the customer efforts. Much more than a contact center that merely answers calls, we’re a truly data-driven organization that provides actionable insights into customer behavior. OptimumCX is an intelligent customer experience service center providing a full-range of multi channel solutions including: customer relationship management; sales and support services; account management; customer care, retention, product support, repair and helpdesk and more.