Multichannel Support

Complete Care Across All Channels – Voice, Chat, Email, Social and More

Competing for customers in today’s market using the traditional four P’s (price, product, promotion and place) is extraordinarily difficult. As a result, brands have to adopt new strategies to compete on customer experience in order to be well-positioned for success in the coming years.

At OptimumCX, we help our partners engage their customer and prospective customers to create exceptional Multichannel experiences, journeys and relationships. Our partners, both large and small, have had to adopt full channel support strategies as a resource for their customers to communicate how they want, when they want. At OptimumCX, we have the technology and the skill-sets to handle your complete customer communication needs. From pre-determined chat responses to custom emails, social media and SMS, we have the ability to send, receive, store and report on information from any channel your customer may choose to connect with your brand.

We know that customers today value experience above all so it is critical to engage your customers at the right time, across the right channels to deliver a seamless, Multichannel experience customers want.

Contact us today to see how we can help your business modernize your service channels and deliver a focused and consistent customer experience.

OptimumCX supports a holistic approach to customer experience across all channels, including:

  • Telephone
  • Email
  • Social media
  • Live chat
  • Video and forums
  • Self-service support

Click the moving icon below to learn more about our technological capabilities.