Innovative Technology

Superior technology, integrated reporting and data analytics

Technology is often the biggest challenge businesses face in delivering and enhancing customers’ experience. Dealing with an urgent connection issues, deficient systems or reports that don’t make any sense, only makes doing business harder. When technology is handled ineffectively, client satisfaction decreases while operational expenses increase, costing your company time, money and often a lost customer.

At OptimumCX, we have made a significant investment in our technology platform and business intelligence software to improve our clients’ business performance. From providing solutions that address fluctuating and unpredictable business demands, to offering support for the development and launch of industry-changing innovations, we have been able to meet and exceed some of the most stringent IT and security needs in the industry.

We utilize some of the most advanced proprietary and contact center technology platforms on the market, from leading telephony and data switching platforms to unified cloud communications and unparalleled contact center data analysis and reporting.

OptimumCX provides solutions through a proven, proactive client partnership model that includes:

  • Advanced Technology: Our Business Intelligence and Quality Insights modules are best-in-class.
  • Customizable Insights: Clients drive the data intelligence reporting Voice of the Customer feedback.
  • Transparent Data: We provide real-time views into reporting, staffing and feedback.
  • Market Flexibility: Our entrepreneurial approach offers various compensation models to ensure “win-win” for clients.

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