Save time and money with advanced reporting...
anytime, anywhere, and on any device.
We always measure what we do and do more than the standard contact center reports. We use Vital Signs, a real big-data business intelligence solution, to measure, manage and understand the information that drives your business.
The days of having to request data only to end up with endless reports that take up too much of your time and often don’t match up are over. Gone is the need for multiple spreadsheets, pivot tables and mountains of paper to produce real analytics.
With Optimum CX, now is the time to visualize data differently, gain insight and take intelligent action through analytics. Our data analytics solution easily enables us to combine your data from any number of data sources, which don’t normally talk to each other, into one platform and present it in an easy to use interface to create dashboard and real-time reports with dimension for all users, from the c-suite to the front lines for better decision making.
Any user, using any web-enabled device can quickly and easily create meaningful reports and share them with others. What once would take hours to generate anything meaningful can be done in just minutes With VitalSigns, we can integrate workforce management, quality evaluation, scheduling, PBX, chat and call data into a single stream and deliver real-time data access to maximize efficiency, adjust programs in real-time, allocate future staffing resources and realize optimized value.
Our contact center analytics and reporting solution:
- Makes data more actionable
- Increased agent utilization
- Saves time and money in data analysts workload compiling information
- Improves both the representative and supervisor experiences with a real-time window
- Provides predictive behavior with the ability to separate and compare historical data points