Our Team

We are on a mission to help our clients succeed

The experience, versatility and professionalism of our team is like no other. With over 25 years of experience across a wide range of industries, we have learned how to provide expert advice, clear direction and cost-saving improvements so that you can focus on what you do best. Our service approach is simple; it is based on providing a seamless and precise service solution so that we work in true partnership and become an extension of your business.

We’re changing the game. With Optimum CX you get more of the things you want in a partnership - experience, quality, flexibility, commitment and value with none of the things you don’t. We are an easy to work with team and an even easier to manage provider.

Optimum CX is more than an outsourcer, we are a service center with a philosophy that is woven into each and every partner relationship and customer interaction. We believe that the only way to communicate your brand personality, as enthusiastically as you do, is to become an expert – on your products, customers, policies and procedures. Whatever function we are performing – customer care, technical support, order management, and more – our commitment to your brand comes through every time we connect with your customers.

It is this fundamental philosophy that creates an environment of shared goals and commitment.

Peter Claypatch

Chief Executive Officer

Peter Claypatch has been serving as Chief Executive Officer of Optimum CX (formerly Fusion Contact Centers) since February, 2013. Mr. Claypatch previously served as the Chief Financial Officer of Fusion from March 2008 to February 2013. Prior to 2008 Mr. Claypatch operated a successful CPA firm in Scottsdale, AZ for 10 years. From 1991 to 2000 Mr. Claypatch was the Chief Financial Officer of TCI Direct a Company specializing in Direct Mail and Infomercial Lists. Prior to 1991 Mr. Claypatch was the VP of Operations for a successful infomercial company. Mr. Claypatch received a Bachelor of Science degree in Accounting from Central Washington University and a Graduate Degree from Arizona State University. Mr. Claypatch holds CPA certificates in the states of Arizona and Nevada as well as an Arizona Real Estate License. He spends time hiking, camping, fly fishing, snowboarding and enjoying time with his wife and two sons.

Shane Jackson

Chief Customer Officer - Championing a Better Customer Experience

Shane is a senior executive leader in the BPO contact service industry. He has focused his career on fostering and growing client relationships through strategic partnering initiatives, which increase client market share, streamline operational processes and increase profitability. Shane has overseen operations, client services, and marketing and sales divisions for some of the country’s most successful and entrepreneurial centers in the past 25 years.